Last update: Feb 2026
Terms & Conditions
Terms & Conditions
1. Purpose of this Policy
1. Purpose of this Policy
This Marketing Communications Policy explains how Scallop communicates with customers for marketing, promotional, and informational purposes. It describes the types of marketing communications customers may receive, the legal basis for such communications, and how customers can manage their preferences.
This Policy applies to all marketing communications issued by the Scallop Group, acting through the relevant entity involved in the provision, operation, or support of the services.
This Policy should be read together with the Terms and Conditions and the Privacy Policy.
This Marketing Communications Policy explains how Scallop communicates with customers for marketing, promotional, and informational purposes. It describes the types of marketing communications customers may receive, the legal basis for such communications, and how customers can manage their preferences.
This Policy applies to all marketing communications issued by the Scallop Group, acting through the relevant entity involved in the provision, operation, or support of the services.
This Policy should be read together with the Terms and Conditions and the Privacy Policy.
2. Scope of Marketing Communications
2. Scope of Marketing Communications
Scallop may send marketing and promotional communications through various channels, including but not limited to:The Platform is not intended for use by children, and we do not knowingly collect personal data relating to children.
Email
In app notifications
Push notifications
SMS or similar messaging services
Announcements within the Platform
Customer surveys or feedback requests
Scallop may send marketing and promotional communications through various channels, including but not limited to:The Platform is not intended for use by children, and we do not knowingly collect personal data relating to children.
Email
In app notifications
Push notifications
SMS or similar messaging services
Announcements within the Platform
Customer surveys or feedback requests
Marketing communications may include information about:
New or existing products or services
Feature updates
Service changes
Promotions, offers, or incentives
Educational or informational content related to the Platform
Marketing communications may include information about:
New or existing products or services
Feature updates
Service changes
Promotions, offers, or incentives
Educational or informational content related to the Platform
3. Legal Basis for Marketing
3. Legal Basis for Marketing
Scallop sends marketing communications in accordance with applicable data protection and electronic communications laws.
Depending on the customer’s location and the nature of the communication, marketing messages may be sent based on:
The customer’s explicit consent
Scallop’s legitimate interests, where permitted by law
A contractual relationship with the customer
Compliance with legal or regulatory obligations
Scallop sends marketing communications in accordance with applicable data protection and electronic communications laws.
Depending on the customer’s location and the nature of the communication, marketing messages may be sent based on:
The customer’s explicit consent
Scallop’s legitimate interests, where permitted by law
A contractual relationship with the customer
Compliance with legal or regulatory obligations
Where consent is required, marketing communications will only be sent after the customer has provided such consent.
Where consent is required, marketing communications will only be sent after the customer has provided such consent.
4. Customer Preferences and Opt Out
4. Customer Preferences and Opt Out
Customers have control over their marketing preferences at all times.
Customers may:
Opt out of marketing communications
Withdraw consent where processing is based on consent
Update communication preferences through the Platform, where available
Unsubscribe using the link provided in marketing emails
Contact Customer Support to manage preferences
Customers have control over their marketing preferences at all times.
Customers may:
Opt out of marketing communications
Withdraw consent where processing is based on consent
Update communication preferences through the Platform, where available
Unsubscribe using the link provided in marketing emails
Contact Customer Support to manage preferences
Opting out of marketing communications does not affect essential service communications, such as security alerts, transaction confirmations, legal notices, or mandatory regulatory communications.
Opting out of marketing communications does not affect essential service communications, such as security alerts, transaction confirmations, legal notices, or mandatory regulatory communications.
The Platform may include links to third party websites, plug ins, and applications. We do not control third party sites and are not responsible for their privacy practices. Customers should review the privacy notices of any third party sites they visit.
The Platform may include links to third party websites, plug ins, and applications. We do not control third party sites and are not responsible for their privacy practices. Customers should review the privacy notices of any third party sites they visit.
5. Service and Operational Communications
5. Service and Operational Communications
Certain communications are necessary for the provision of services and are not considered marketing.
These may include:
Account notifications
Transaction confirmations
Security or fraud alerts
Changes to Terms and Conditions or policies
Regulatory or compliance related notices
Certain communications are necessary for the provision of services and are not considered marketing.
These may include:
Account notifications
Transaction confirmations
Security or fraud alerts
Changes to Terms and Conditions or policies
Regulatory or compliance related notices
Customers cannot opt out of such communications where they are required for contractual, legal, or security reasons
Customers cannot opt out of such communications where they are required for contractual, legal, or security reasons
6. Third Party Marketing
6. Third Party Marketing
Scallop does not sell customer personal data to third parties for marketing purposes.
Marketing communications may involve third party service providers acting on behalf of Scallop, such as email delivery platforms or analytics providers. These providers process personal data only under Scallop’s instructions and in accordance with applicable data protection laws and contractual safeguards.
Scallop does not allow unrelated third parties to send direct marketing communications to customers using customer data without appropriate legal basis and consent.
Scallop does not sell customer personal data to third parties for marketing purposes.
Marketing communications may involve third party service providers acting on behalf of Scallop, such as email delivery platforms or analytics providers. These providers process personal data only under Scallop’s instructions and in accordance with applicable data protection laws and contractual safeguards.
Scallop does not allow unrelated third parties to send direct marketing communications to customers using customer data without appropriate legal basis and consent.
7. International Communications
7. International Communications
As Scallop operates globally, marketing communications may be sent from or processed in different jurisdictions. Scallop ensures that all marketing activities comply with applicable local laws and regulations, including data protection, consumer protection, and electronic communications laws in the customer’s jurisdiction.
As Scallop operates globally, marketing communications may be sent from or processed in different jurisdictions. Scallop ensures that all marketing activities comply with applicable local laws and regulations, including data protection, consumer protection, and electronic communications laws in the customer’s jurisdiction.
8. Changes to this Policy
8. Changes to this Policy
Scallop may update this Marketing Communications Policy from time to time to reflect changes in services, legal requirements, or marketing practices.
The latest version of this Policy will always be made available on the Platform. Continued use of the Platform after any updates constitutes acceptance of the revised Policy.
Scallop may update this Marketing Communications Policy from time to time to reflect changes in services, legal requirements, or marketing practices.
The latest version of this Policy will always be made available on the Platform. Continued use of the Platform after any updates constitutes acceptance of the revised Policy.
9. Contact
9. Contact
If customers have questions about this Policy or wish to manage their marketing preferences, they may contact Customer Support using the contact details provided on the Platform.
If customers have questions about this Policy or wish to manage their marketing preferences, they may contact Customer Support using the contact details provided on the Platform.
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