Scallop : Banking. Beyond Borders.

Please read carefully
In these Terms and Conditions, “Scallop”, “we”, “us” and “our” refer to the Scallop Group, acting through the relevant entity involved in the provision, operation, or support of the services.

By accessing or using the Scallop Platform, you are entering into a legally binding agreement with the Scallop Group, acting through the relevant entity involved in the provision, operation, or support of the services. These Terms and Conditions explain how the Platform operates, how services are made available, and the rights and responsibilities that apply to you. Certain services or features may be subject to additional or separate terms. Where applicable, such terms will be made available to you and shall form part of your agreement. These Terms and Conditions and any additional terms should be read together. Scallop does not provide legal, tax, financial, or investment advice. Any information made available through the Platform or related materials is provided for general information purposes only. You are solely responsible for determining whether the services are suitable for you and for understanding the contractual and regulatory framework applicable to your use of the Platform. You should consider obtaining independent professional advice where appropriate and should only proceed if you are comfortable with the risks, obligations, and terms that apply. By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you must not access or use the Platform or any related services. Please read these General Terms and Conditions carefully before accessing and using the website or the Scallop App.

1. Introduction  

These Terms and Conditions govern your access to and use of the Scallop website, mobile application and any related Platform or services (collectively, the Platform).

1.1 The Platform and related services are made available by the Scallop Group, an international group of companies operating under the Scallop brand, through one or more of its entities.
1.2 Services offered through the Platform may be provided, operated, administered, or supported by different entities within the Scallop Group, depending on the nature of the service, the customer’s location, and applicable legal and regulatory requirements.
1.3 Different Scallop Group entities may be involved in the delivery of specific services and may act in different capacities in accordance with applicable licences and regulatory permissions.
1.4 Each Scallop Group entity operates independently and in accordance with the laws and regulatory requirements applicable in its jurisdiction. Nothing in these Terms and Conditions shall be construed as creating any partnership, joint venture, or joint or several liability between Scallop Group entities, unless expressly stated otherwise.
1.5 These Terms and Conditions apply to your use of the Platform and form a legally binding agreement between you and the relevant Scallop Group entity involved in the provision of the relevant services.
1.6 The customer may only use the Platform for personal use and in accordance with this Agreement. The Agreement is for an indefinite term and will remain in force until terminated by you or by Scallop, acting through the relevant Scallop Group entity, in accordance with this Agreement.
1.7 The language of the Agreement is English and all communications will be conducted in English unless otherwise stated in these Terms and Conditions. The customer may download a copy of these Terms and Conditions from the Platform at any time or request a copy from Customer Support.

2. The customer’s Platform Account

2.0 For the purposes of these Terms and Conditions, “Contracting Entity” means any Scallop Group entity involved in the provision, operation, or support of the relevant services, acting within its applicable legal and regulatory framework.
2.1. To use the Platform, the customer will need to create a user account (the “Platform Account”).

2.2. To be eligible to use the Platform and to create a Platform Account the customer needs to:

be a private individual;
at least eighteen (18) years of age; and
have accepted these Terms and Conditions.

2.3. In addition to the prerequisites set out in clause 2.2 above, the customer must only use their Platform Account for their personal use and for legal purposes. They cannot be listed on or associated with any sanctions list, such as the sanctions list of the EU, the UN or OFAC.

2.0 For the purposes of these Terms and Conditions, “Contracting Entity” means any Scallop Group entity involved in the provision, operation, or support of the relevant services, acting within its applicable legal and regulatory framework.
2.1. To use the Platform, the customer will need to create a user account (the “Platform Account”).

2.2. To be eligible to use the Platform and to create a Platform Account the customer needs to:

be a private individual;
at least eighteen (18) years of age; and
have accepted these Terms and Conditions.

2.3. In addition to the prerequisites set out in clause 2.2 above, the customer must only use their Platform Account for their personal use and for legal purposes. They cannot be listed on or associated with any sanctions list, such as the sanctions list of the EU, the UN or OFAC.

3 How to create a Platform Account

3.1. To create a Platform Account, the customer should complete the onboarding process, following all the steps mentioned on the Platform and providing true and accurate information.
3.2. When applying for their Platform Account, the customer acknowledges and guarantees that:

they will utilise the Platform Account for their personal use and for legitimate purposes only;
any information and documentation provided by them is authentic, up-to-date, true and correct;
the customer will comply with the provisions of the Agreement; and
the customer will respect our and our third parties' intellectual property rights relating to the products and services offered to you under the Agreement.

3.3. Please note that the customer needs to inform our Customer Support without undue delay of any change of residential address or any other information relevant to your use of the Platform.

3.1. To create a Platform Account, the customer should complete the onboarding process, following all the steps mentioned on the Platform and providing true and accurate information.
3.2. When applying for their Platform Account, the customer acknowledges and guarantees that:

they will utilise the Platform Account for their personal use and for legitimate purposes only;
any information and documentation provided by them is authentic, up-to-date, true and correct;
the customer will comply with the provisions of the Agreement; and
the customer will respect our and our third parties' intellectual property rights relating to the products and services offered to you under the Agreement.

3.3. Please note that the customer needs to inform our Customer Support without undue delay of any change of residential address or any other information relevant to your use of the Platform.

4 Customer support and complaints

4.1. Scallop will provide customer support services relating to the Platform as well as the Account ("Customer Support") and the customer is welcome to contact Customer Support if they have any questions about the Platform or your Account. Customer Support is accessible via in-app chat/email on support@scallopx.com in the English language.

4.2. The customer acknowledges and understands that Customer Support constitutes a first support line, and that Customer Support may need to contact other partners of Scallop engaged for the supply of the Platform for second line support as necessary.

4.3. For any complaints or claims the customer may have regarding faults or deficiencies in products or services that they have purchased through their Account, the customer should contact the seller of the product or the service provider (i.e. the point of sales) directly. The seller or service provider is liable for such faults or deficiencies in accordance with laws applicable to the purchase, and Scallop does not assume any liability regarding such faults or deficiencies.

4.4. Complaints will be addressed within 15 business days, extendable to 35 in exceptional cases.

4.1. Scallop will provide customer support services relating to the Platform as well as the Account ("Customer Support") and the customer is welcome to contact Customer Support if they have any questions about the Platform or your Account. Customer Support is accessible via in-app chat/email on support@scallopx.com in the English language.

4.2. The customer acknowledges and understands that Customer Support constitutes a first support line, and that Customer Support may need to contact other partners of Scallop engaged for the supply of the Platform for second line support as necessary.

4.3. For any complaints or claims the customer may have regarding faults or deficiencies in products or services that they have purchased through their Account, the customer should contact the seller of the product or the service provider (i.e. the point of sales) directly. The seller or service provider is liable for such faults or deficiencies in accordance with laws applicable to the purchase, and Scallop does not assume any liability regarding such faults or deficiencies.

4.4. Complaints will be addressed within 15 business days, extendable to 35 in exceptional cases.

5. The customer’s personal data

5.1. Personal data is collected and processed by the relevant Scallop Group entity involved in the provision of the Platform and related services. Third-party service providers, including identity verification providers such as Sumsub, act as data processors in accordance with applicable data protection laws and contractual arrangements.
5.2. It is Scallop's duty to keep the personal data that we process about our customers safe and secure. We will not disclose information relating to their Platform Account to third parties outside the circle of trusted suppliers we work with to provide the Platform, other than as required by applicable data protection laws and regulatory requirements in the relevant jurisdiction.

5.3. It is important that the customers understand how Scallop processes the customer’s personal data. We value our customers' privacy and process and protect personal data in accordance with applicable data protection laws and regulations.

5.4 In order to create and maintain a Platform Account and to provide services to you, Scallop Group entities may be required to collect, verify, process, and share your personal data, including identification and due diligence information, for the purposes of customer onboarding, identity verification, fraud prevention, anti-money laundering and counter-terrorist financing checks, sanctions screening, and ongoing monitoring (“KYC and Due Diligence Purposes”). For these purposes, your personal data may be shared with trusted third parties engaged by the relevant Contracting Entity, including but not limited to identity verification providers, financial institutions, payment service providers, banks, processors, compliance service providers, and regulatory or supervisory authorities, where required by applicable laws or regulatory obligations.
By accepting these Terms and Conditions and proceeding with account creation or use of the Platform, you expressly consent to the collection, use, processing, and sharing of your personal data for KYC and Due Diligence Purposes as described above. Such processing and sharing shall be carried out in accordance with applicable data protection laws and the Scallop Privacy Policy

5.1. Personal data is collected and processed by the relevant Scallop Group entity involved in the provision of the Platform and related services. Third-party service providers, including identity verification providers such as Sumsub, act as data processors in accordance with applicable data protection laws and contractual arrangements.
5.2. It is Scallop's duty to keep the personal data that we process about our customers safe and secure. We will not disclose information relating to their Platform Account to third parties outside the circle of trusted suppliers we work with to provide the Platform, other than as required by applicable data protection laws and regulatory requirements in the relevant jurisdiction.

5.3. It is important that the customers understand how Scallop processes the customer’s personal data. We value our customers' privacy and process and protect personal data in accordance with applicable data protection laws and regulations.

5.4 In order to create and maintain a Platform Account and to provide services to you, Scallop Group entities may be required to collect, verify, process, and share your personal data, including identification and due diligence information, for the purposes of customer onboarding, identity verification, fraud prevention, anti-money laundering and counter-terrorist financing checks, sanctions screening, and ongoing monitoring (“KYC and Due Diligence Purposes”). For these purposes, your personal data may be shared with trusted third parties engaged by the relevant Contracting Entity, including but not limited to identity verification providers, financial institutions, payment service providers, banks, processors, compliance service providers, and regulatory or supervisory authorities, where required by applicable laws or regulatory obligations.
By accepting these Terms and Conditions and proceeding with account creation or use of the Platform, you expressly consent to the collection, use, processing, and sharing of your personal data for KYC and Due Diligence Purposes as described above. Such processing and sharing shall be carried out in accordance with applicable data protection laws and the Scallop Privacy Policy

6. Fees and charges

6.1. There will be two accounts offered on the Platform and the customer’s Basic Account will be provided free of charge, however the Elite account will be at a cost, which will be decided. There are no fees or charges associated with using the Basic Account, and no pricing information is available due to the fact that the account is completely free to use. However, this may be subject to change, and users will be duly informed of any updates accordingly.

6.2. Incorrect Payments. Errors in payment details must be reported within 13 months of the error occurring. Efforts to trace incorrect payments may incur further fees and charges.

6.1. There will be two accounts offered on the Platform and the customer’s Basic Account will be provided free of charge, however the Elite account will be at a cost, which will be decided. There are no fees or charges associated with using the Basic Account, and no pricing information is available due to the fact that the account is completely free to use. However, this may be subject to change, and users will be duly informed of any updates accordingly.

6.2. Incorrect Payments. Errors in payment details must be reported within 13 months of the error occurring. Efforts to trace incorrect payments may incur further fees and charges.

7. Service-Specific Terms and Disclaimers

7.1. Fiat Account and Payment Services. Where available, the Platform may allow customers to access fiat account and payment services, including the holding of fiat balances and the execution of payment transactions. Fiat services are provided by the relevant Scallop Group entity and/or its regulated third-party payment service providers, subject to applicable licensing, regulatory permissions, and local legal requirements. Fiat accounts made available through the Platform are not bank accounts unless expressly stated otherwise. Customer funds may be safeguarded in accordance with applicable laws and regulatory requirements, where required. The availability of fiat services, execution times, limits, fees, and applicable protections may vary depending on the customer’s location and the nature of the service.

7.2. Card Services. Where available, the Platform may provide access to card services, including debit or prepaid cards, issued by third-party card issuers or programme managers. Card services are subject to separate terms, card scheme rules, issuer conditions, and applicable laws. Scallop does not itself issue cards unless expressly stated. Card availability, features, limits, fees, suspension rights, chargeback processes, and transaction authorisation are governed by the applicable card issuer and card scheme. Scallop is not responsible for the actions or decisions of card issuers or card networks. Funds loaded onto virtual or physical cards made available through the Platform are intended for payment transactions only. Unless expressly stated otherwise, card balances cannot be withdrawn, transferred back to a Platform Account, or refunded once loaded. Further details, including applicable limitations and exceptions, are set out in the Refunds and Chargebacks Policy.
7.3 Crypto Wallet and Digital Asset Services. Where available, the Platform may allow customers to access digital asset services, including crypto wallets and custody or facilitation of digital asset transactions. Such services are provided by the relevant Scallop Group entity and/or third-party custodians or infrastructure providers, acting within their applicable regulatory permissions. Digital assets are not legal tender and are not backed by any government or central authority. Ownership, custody arrangements, transaction processing, and service availability may vary depending on the specific digital asset and the applicable service model. Customers acknowledge that digital asset services are subject to technical, regulatory, and operational risks.
7.4 Swap Services. Where available, the Platform may enable customers to exchange or swap fiat currencies and/or digital assets. Swap services may be executed directly or through third-party liquidity providers or exchanges. Pricing for swaps is indicative and may be subject to spreads, fees, market liquidity, execution timing, and volatility. Scallop does not guarantee that quoted prices will remain available at the time of execution. Additional terms may apply to swap services and will be made available where relevant.
7.5 Crypto and Digital Asset Risk Disclosure. Customers acknowledge and accept that digital assets are inherently volatile and carry a high level of risk. The value of digital assets may fluctuate significantly over short periods, and customers may lose some or all of their invested value. Risks associated with digital assets include, but are not limited to, market volatility, liquidity risk, technological failures, cybersecurity incidents, regulatory changes, forks, protocol failures, and third-party service provider failures. Customers should only use digital asset services if they fully understand these risks and are financially able to bear potential losses.
7.6 No Deposit or Interest Guarantee Disclaimer. Unless expressly stated otherwise, fiat balances and digital assets held or facilitated through the Platform do not earn interest and are not protected by deposit guarantee schemes, investor compensation schemes, or similar protections. Digital assets are not deposits and do not benefit from any statutory protection applicable to bank deposits. Customers acknowledge that protections available under applicable law may differ depending on the service and jurisdiction.
7.7 Third-Party Providers and Partners Disclaimer. Scallop relies on third-party service providers, including banks, payment service providers, card issuers, custodians, processors, and technology partners, to deliver certain services through the Platform. Scallop is not responsible for the acts, omissions, outages, or decisions of third-party providers, including decisions to onboard, suspend, restrict, or terminate services. The availability and functionality of services may be affected by third-party providers beyond Scallop’s reasonable control.
7.8 Transaction Finality and Irreversibility. Customers acknowledge that certain transactions, particularly digital asset transactions, are final and irreversible once executed and recorded on the relevant blockchain or system. Scallop may not be able to reverse, cancel, or recover transactions once initiated by the customer, even if the transaction was made in error. Customers are solely responsible for ensuring the accuracy of transaction details before confirming any transaction.
7.9 Market Volatility and Pricing Disclaimer. Prices, exchange rates, and valuations displayed on the Platform are indicative only and may be affected by market volatility, liquidity conditions, data sources, and execution timing. Scallop does not guarantee the accuracy, completeness, or timeliness of pricing information and is not responsible for losses arising from price movements or discrepancies between displayed and executed prices.
7.10 Service Availability and Suspension. Scallop may suspend, restrict, or terminate access to any part of the Platform or specific services at any time where required for regulatory compliance, security, fraud prevention, anti-money laundering purposes, operational reasons, or due to third-party service disruptions. In certain circumstances, Scallop may be legally prohibited from informing customers of the reasons for such actions. Service availability may vary by jurisdiction and may change from time to time.

7.1. Fiat Account and Payment Services. Where available, the Platform may allow customers to access fiat account and payment services, including the holding of fiat balances and the execution of payment transactions. Fiat services are provided by the relevant Scallop Group entity and/or its regulated third-party payment service providers, subject to applicable licensing, regulatory permissions, and local legal requirements. Fiat accounts made available through the Platform are not bank accounts unless expressly stated otherwise. Customer funds may be safeguarded in accordance with applicable laws and regulatory requirements, where required. The availability of fiat services, execution times, limits, fees, and applicable protections may vary depending on the customer’s location and the nature of the service.

7.2. Card Services. Where available, the Platform may provide access to card services, including debit or prepaid cards, issued by third-party card issuers or programme managers. Card services are subject to separate terms, card scheme rules, issuer conditions, and applicable laws. Scallop does not itself issue cards unless expressly stated. Card availability, features, limits, fees, suspension rights, chargeback processes, and transaction authorisation are governed by the applicable card issuer and card scheme. Scallop is not responsible for the actions or decisions of card issuers or card networks. Funds loaded onto virtual or physical cards made available through the Platform are intended for payment transactions only. Unless expressly stated otherwise, card balances cannot be withdrawn, transferred back to a Platform Account, or refunded once loaded. Further details, including applicable limitations and exceptions, are set out in the Refunds and Chargebacks Policy.
7.3 Crypto Wallet and Digital Asset Services. Where available, the Platform may allow customers to access digital asset services, including crypto wallets and custody or facilitation of digital asset transactions. Such services are provided by the relevant Scallop Group entity and/or third-party custodians or infrastructure providers, acting within their applicable regulatory permissions. Digital assets are not legal tender and are not backed by any government or central authority. Ownership, custody arrangements, transaction processing, and service availability may vary depending on the specific digital asset and the applicable service model. Customers acknowledge that digital asset services are subject to technical, regulatory, and operational risks.
7.4 Swap Services. Where available, the Platform may enable customers to exchange or swap fiat currencies and/or digital assets. Swap services may be executed directly or through third-party liquidity providers or exchanges. Pricing for swaps is indicative and may be subject to spreads, fees, market liquidity, execution timing, and volatility. Scallop does not guarantee that quoted prices will remain available at the time of execution. Additional terms may apply to swap services and will be made available where relevant.
7.5 Crypto and Digital Asset Risk Disclosure. Customers acknowledge and accept that digital assets are inherently volatile and carry a high level of risk. The value of digital assets may fluctuate significantly over short periods, and customers may lose some or all of their invested value. Risks associated with digital assets include, but are not limited to, market volatility, liquidity risk, technological failures, cybersecurity incidents, regulatory changes, forks, protocol failures, and third-party service provider failures. Customers should only use digital asset services if they fully understand these risks and are financially able to bear potential losses.
7.6 No Deposit or Interest Guarantee Disclaimer. Unless expressly stated otherwise, fiat balances and digital assets held or facilitated through the Platform do not earn interest and are not protected by deposit guarantee schemes, investor compensation schemes, or similar protections. Digital assets are not deposits and do not benefit from any statutory protection applicable to bank deposits. Customers acknowledge that protections available under applicable law may differ depending on the service and jurisdiction.
7.7 Third-Party Providers and Partners Disclaimer. Scallop relies on third-party service providers, including banks, payment service providers, card issuers, custodians, processors, and technology partners, to deliver certain services through the Platform. Scallop is not responsible for the acts, omissions, outages, or decisions of third-party providers, including decisions to onboard, suspend, restrict, or terminate services. The availability and functionality of services may be affected by third-party providers beyond Scallop’s reasonable control.
7.8 Transaction Finality and Irreversibility. Customers acknowledge that certain transactions, particularly digital asset transactions, are final and irreversible once executed and recorded on the relevant blockchain or system. Scallop may not be able to reverse, cancel, or recover transactions once initiated by the customer, even if the transaction was made in error. Customers are solely responsible for ensuring the accuracy of transaction details before confirming any transaction.
7.9 Market Volatility and Pricing Disclaimer. Prices, exchange rates, and valuations displayed on the Platform are indicative only and may be affected by market volatility, liquidity conditions, data sources, and execution timing. Scallop does not guarantee the accuracy, completeness, or timeliness of pricing information and is not responsible for losses arising from price movements or discrepancies between displayed and executed prices.
7.10 Service Availability and Suspension. Scallop may suspend, restrict, or terminate access to any part of the Platform or specific services at any time where required for regulatory compliance, security, fraud prevention, anti-money laundering purposes, operational reasons, or due to third-party service disruptions. In certain circumstances, Scallop may be legally prohibited from informing customers of the reasons for such actions. Service availability may vary by jurisdiction and may change from time to time.

8. Platform Account security

8.1. Unauthorised Use. If the customer becomes aware or suspects that someone has used their Platform Account without their authorisation they must contact Customer Support as soon as they are able. Otherwise, the customer will be liable for any such unauthorised access to their Platform Account. If they are notified about any suspicious activity in their Platform Account they need to inform Customer Support as soon as possible from such notification that the incursion to their account was unauthorized.

8.2. The customer’s responsibility. The customer is responsible for keeping their Platform Account safe. Whilst measures are undertaken to protect our customers Platform Account, please note that the customers are responsible for ensuring that:

their Platform Account and their credentials, ordinary and one-time passwords, means of communication used with Scallop for authentication purposes (“account credentials”) are kept safe and secure and that they do not keep account credentials or security details together with a device used to access the Platform;
they use a strong password, which they do not use for any other account or similar, which they update from time to time;
they do not let any third party access or use the Platform Account;
they immediately contact Customer Support if they suspect or experience that their Platform Account (or any information thereof) is accessed or otherwise used by an unauthorised third party or if they suspect that any account credentials are at a risk of or are being used or otherwise possessed by an unauthorised third party;
they ensure that all information (including but not limited to your contact details and address) relating to the Platform Account is up-to-date and that they will inform Customer Support without undue delay of any change; and
they always follow the rules and recommendations regarding security of their Platform Account.

8.1. Unauthorised Use. If the customer becomes aware or suspects that someone has used their Platform Account without their authorisation they must contact Customer Support as soon as they are able. Otherwise, the customer will be liable for any such unauthorised access to their Platform Account. If they are notified about any suspicious activity in their Platform Account they need to inform Customer Support as soon as possible from such notification that the incursion to their account was unauthorized.

8.2. The customer’s responsibility. The customer is responsible for keeping their Platform Account safe. Whilst measures are undertaken to protect our customers Platform Account, please note that the customers are responsible for ensuring that:

their Platform Account and their credentials, ordinary and one-time passwords, means of communication used with Scallop for authentication purposes (“account credentials”) are kept safe and secure and that they do not keep account credentials or security details together with a device used to access the Platform;
they use a strong password, which they do not use for any other account or similar, which they update from time to time;
they do not let any third party access or use the Platform Account;
they immediately contact Customer Support if they suspect or experience that their Platform Account (or any information thereof) is accessed or otherwise used by an unauthorised third party or if they suspect that any account credentials are at a risk of or are being used or otherwise possessed by an unauthorised third party;
they ensure that all information (including but not limited to your contact details and address) relating to the Platform Account is up-to-date and that they will inform Customer Support without undue delay of any change; and
they always follow the rules and recommendations regarding security of their Platform Account.

9. Changing the Agreement, closing your Platform Account

9.1 Scallop may amend or update the Agreement (including these Terms and Conditions and the Privacy Policy) at any time, for example to introduce new products or services or to comply with applicable laws or regulatory requirements. Any such changes will take effect immediately upon publication on the Platform. Your continued access to or use of the Platform after such publication constitutes your acceptance of the updated Agreement.
9.2 The customer can terminate the Agreement free of charge and close the Platform Account at any time without notice. In this case, the customer should contact Customer Support if they wish to terminate their Platform Account.
9.3 Scallop can terminate the Agreement with our customers and close the Platform Account with two (2) months’ prior notice for any reason.
9.4 In addition, we may (i) suspend the customer’s Platform Account (or any part thereof), or (ii) terminate the Agreement and the customer’s Platform Account (or any part thereof) with immediate effect if they, in our opinion, materially breach the Agreement, any applicable laws or if Scallop is required to do so under any law, regulation, court order, or request of an authority.
9.5 In certain circumstances Scallop is prevented from closing the Platform Account due to ongoing investigations concerning the Platform Account. In such cases we may freeze the Platform Account to complete the investigation.
9.6 The customer will be notified prior to their Platform Account being closed, where legally permitted.

10. Additional legal terms

10.1 Account functionality. The customer acknowledges, understands and accepts that Scallop will in no event, except for the provision of Customer Support, assume any liability for the functionality of the Account, including but not limited to any of the functionalities referred to in the foregoing.

10.2 Changes to the Platform. Scallop may need to make changes, updates and upgrades to the Platform as it sees fit from time to time. In such a case, the customer will be notified in advance.

10.3 Inactivity. If the customer’s Platform Account is inactive, meaning that no log-in has occurred for a period longer than six (6) months, Scallop has the right to terminate the Agreement with the customer and close their Platform Account.
10.4 Intellectual property rights. Upon entering into the Agreement, Scallop grants their customers a limited, non-exclusive, non-sublicensable, non-transferable, revocable right to use the Platform. All the intellectual property in the Platform are owned by us or our licensors (such as our logo and designs, the content on the Platform, all software and source code, trademarks, know-how, and data related to the Platform). The customer doesn’t have any right to use our or our licensors’ names, trademarks, logos or other intellectual property. The customer must not copy, reproduce, modify, reverse engineer or disassemble any of our products, services or any intellectual property rights.
10.5 Performance analytics. To ensure that the services work as intended and in order to provide our customers with the best customer service possible, we conduct performance analytics based on data shared with us. Our customers should refer to our privacy policy if they would like to know more about our processing of personal data.
10.6 Scallop’s liability. The Platform is provided “as is” and we cannot guarantee that the Platform will be free from faults or interruptions. This is partly due to the fact that we rely on some third parties to provide the Platform.
10.7 Scallop is not liable for any services provided by third parties to our customers, and we do not undertake any responsibility in relation thereto.
10.8 Unauthorised payments. Users may be liable for unauthorised transactions up to a maximum amount of €35 (or the equivalent amount under applicable law) until a lost or stolen payment instrument is reported, where applicable under mandatory law. Refunds, where required by applicable law, are processed by the next business day.
10.9 Exclusions of liability. In addition to the above and to the extent such limitation is permitted by law, Scallop will not be responsible:

for any indirect, punitive or consequential damages or losses including but not limited to loss of profit, loss of data, loss of business, loss of goodwill and loss of reputation;
for any damages, losses or costs in connection with or due to compliance with applicable laws, regulations, orders and decisions of courts or authorities or other regulatory requirements of payment systems, card payment systems or any other payment, clearing or settlement system;
for any damages, losses or costs in connection with or due to any delays, interruptions, faults or inaccuracies relating to the Platform;
for any damages, losses or costs caused by a virus, malware, phishing or other technological attacks or harmful material that may infect the customers IT equipment and infrastructure being used for the Platform;
for any damages, losses or costs that arise in connection with or due to unauthorised transactions;
for any damages, losses or costs arising in connection with or due to third party’s decision (i) not to onboard you and open an Account for the customer, (ii) close their Account, or (iii) reject a transaction; or
for any fraudulent act conducted by any third party contacting you posing to be representing for example us, a well-known company or an acquaintance of a natural person related to our customer asking them to disclose their customer details such as password, logins etc. Never we request that kind of information or undertake any such action.

10.10. Force Majeure. We shall not be liable for any breach or delay in the performance of our obligations under the Agreement if such breach or delay is caused, directly or indirectly, by fire, flood, earthquake, elements of nature, wars (incl. cyberwar), civil or military disturbances, acts of terrorism, sabotage, strikes, riots, epidemic, pandemic, or any cause beyond our reasonable control (“force majeure event”). Should a force majeure event occur, the customer will be notified thereof and Scallop will be excused from performance of the obligations being affected for as long as such force majeure event prevails.
10.11. Severability. If any of the provisions of the Agreement is deemed invalid, unlawful or unenforceable, the remaining provisions of the Agreement shall continue to be valid and binding on the customer and us.
10.12. Assignment. The customer may not assign their rights or obligations under the Agreement to a third party and they are the sole party to the Agreement with us. The customer is liable until the Platform Account is terminated. Scallop may assign its rights or obligations under the Agreement to a group company or to any third party without your prior consent.
10.13. No waiver. Scallop has the right to exercise any right or remedy it has under the Agreement at any time, even if such exercise is delayed, or we previously failed to exercise any right or remedy it is entitled to.
10.14. Dispute resolution. If the customer is dissatisfied with the Platform or their Platform Account, they should contact Customer Support in the first instance. To submit a formal complaint, the customer must do so in writing, providing the relevant circumstances and details of the complaint. Where applicable, customers may have the option to use alternative dispute resolution or consumer protection mechanisms available in their jurisdiction. For customers located in the European Union, this may include the use of the European Union’s online dispute resolution platform available at https://ec.europa.eu/consumers/odr/main/?event=main.trader.register
10.15. This Agreement shall be governed by and construed in accordance with the laws applicable to the Scallop Group entity involved in the provision of the relevant services, subject to mandatory consumer protection laws applicable in the customer’s country of residence.
10.16. Nothing in these Terms and Conditions shall deprive the customer of mandatory consumer protection rights or jurisdictional protections granted under applicable law.

10.1 Account functionality. The customer acknowledges, understands and accepts that Scallop will in no event, except for the provision of Customer Support, assume any liability for the functionality of the Account, including but not limited to any of the functionalities referred to in the foregoing.

10.2 Changes to the Platform. Scallop may need to make changes, updates and upgrades to the Platform as it sees fit from time to time. In such a case, the customer will be notified in advance.

10.3 Inactivity. If the customer’s Platform Account is inactive, meaning that no log-in has occurred for a period longer than six (6) months, Scallop has the right to terminate the Agreement with the customer and close their Platform Account.
10.4 Intellectual property rights. Upon entering into the Agreement, Scallop grants their customers a limited, non-exclusive, non-sublicensable, non-transferable, revocable right to use the Platform. All the intellectual property in the Platform are owned by us or our licensors (such as our logo and designs, the content on the Platform, all software and source code, trademarks, know-how, and data related to the Platform). The customer doesn’t have any right to use our or our licensors’ names, trademarks, logos or other intellectual property. The customer must not copy, reproduce, modify, reverse engineer or disassemble any of our products, services or any intellectual property rights.
10.5 Performance analytics. To ensure that the services work as intended and in order to provide our customers with the best customer service possible, we conduct performance analytics based on data shared with us. Our customers should refer to our privacy policy if they would like to know more about our processing of personal data.
10.6 Scallop’s liability. The Platform is provided “as is” and we cannot guarantee that the Platform will be free from faults or interruptions. This is partly due to the fact that we rely on some third parties to provide the Platform.
10.7 Scallop is not liable for any services provided by third parties to our customers, and we do not undertake any responsibility in relation thereto.
10.8 Unauthorised payments. Users may be liable for unauthorised transactions up to a maximum amount of €35 (or the equivalent amount under applicable law) until a lost or stolen payment instrument is reported, where applicable under mandatory law. Refunds, where required by applicable law, are processed by the next business day.
10.9 Exclusions of liability. In addition to the above and to the extent such limitation is permitted by law, Scallop will not be responsible:

for any indirect, punitive or consequential damages or losses including but not limited to loss of profit, loss of data, loss of business, loss of goodwill and loss of reputation;
for any damages, losses or costs in connection with or due to compliance with applicable laws, regulations, orders and decisions of courts or authorities or other regulatory requirements of payment systems, card payment systems or any other payment, clearing or settlement system;
for any damages, losses or costs in connection with or due to any delays, interruptions, faults or inaccuracies relating to the Platform;
for any damages, losses or costs caused by a virus, malware, phishing or other technological attacks or harmful material that may infect the customers IT equipment and infrastructure being used for the Platform;
for any damages, losses or costs that arise in connection with or due to unauthorised transactions;
for any damages, losses or costs arising in connection with or due to third party’s decision (i) not to onboard you and open an Account for the customer, (ii) close their Account, or (iii) reject a transaction; or
for any fraudulent act conducted by any third party contacting you posing to be representing for example us, a well-known company or an acquaintance of a natural person related to our customer asking them to disclose their customer details such as password, logins etc. Never we request that kind of information or undertake any such action.

10.10. Force Majeure. We shall not be liable for any breach or delay in the performance of our obligations under the Agreement if such breach or delay is caused, directly or indirectly, by fire, flood, earthquake, elements of nature, wars (incl. cyberwar), civil or military disturbances, acts of terrorism, sabotage, strikes, riots, epidemic, pandemic, or any cause beyond our reasonable control (“force majeure event”). Should a force majeure event occur, the customer will be notified thereof and Scallop will be excused from performance of the obligations being affected for as long as such force majeure event prevails.
10.11. Severability. If any of the provisions of the Agreement is deemed invalid, unlawful or unenforceable, the remaining provisions of the Agreement shall continue to be valid and binding on the customer and us.
10.12. Assignment. The customer may not assign their rights or obligations under the Agreement to a third party and they are the sole party to the Agreement with us. The customer is liable until the Platform Account is terminated. Scallop may assign its rights or obligations under the Agreement to a group company or to any third party without your prior consent.
10.13. No waiver. Scallop has the right to exercise any right or remedy it has under the Agreement at any time, even if such exercise is delayed, or we previously failed to exercise any right or remedy it is entitled to.
10.14. Dispute resolution. If the customer is dissatisfied with the Platform or their Platform Account, they should contact Customer Support in the first instance. To submit a formal complaint, the customer must do so in writing, providing the relevant circumstances and details of the complaint. Where applicable, customers may have the option to use alternative dispute resolution or consumer protection mechanisms available in their jurisdiction. For customers located in the European Union, this may include the use of the European Union’s online dispute resolution platform available at https://ec.europa.eu/consumers/odr/main/?event=main.trader.register
10.15. This Agreement shall be governed by and construed in accordance with the laws applicable to the Scallop Group entity involved in the provision of the relevant services, subject to mandatory consumer protection laws applicable in the customer’s country of residence.
10.16. Nothing in these Terms and Conditions shall deprive the customer of mandatory consumer protection rights or jurisdictional protections granted under applicable law.

11. Miscellaneous

Invalid terms are replaced by valid ones fulfilling the primary purpose. Changes or amendments must be in writing.
For further details, refer to the official Scallop website or contact support.

Term & Conditions

Term & Conditions

IMPORTANT NOTICE

1. Introduction

1. Introduction

2. The customer’s Platform Account

2. The customer’s Platform Account

3 How to create a Platform Account

3 How to create a Platform Account

4 Customer support and complaints

4 Customer support and complaints

5. The customer’s personal data

5. The customer’s personal data

6. Fees and charges

6. Fees and charges

7. Service-Specific Terms and Disclaimers

7. Service-Specific Terms and Disclaimers

8. Platform Account security

8. Platform Account security

9. Changing the Agreement, closing your Platform Account

9. Changing the Agreement, closing your Platform Account

10. Additional legal terms

10. Additional legal terms

11. Miscellaneous

11. Miscellaneous